relationship fail

trust me

this is not a relationship strategy

a thought on brand loyalty

dance with who brought you

Want brand loyalty?  Take your customers to a dance!

comprehension

If you can't explain it simply, you don't understand it well enough.

K9 Wisdom that applies to many situations

once a dog bites, he is a biting dog

Anatomical clue

you have 2 ears and 1 mouth ... listen twice as much as you talk

Salesmen, product managers, consultants, experts and developers take heed ... you are boring and are being paid to listen not talk.

There I said it, were you listening or waiting to talk?

Communication is ...

Communication is the key to customer satisfaction.  And communication is 50% listening and 50% empathy